Our Terms & Conditions

The following terms and conditions outline the commitment you are making when you purchase our travel services, and details the contract you are entering into with us when you book our tours. ‘Our’, ‘The Company’, ‘Us’ and ‘We’ may all refer to GO-tours Limited (Company no. 10465406), while ‘Individual’, ‘Customer’, ‘Passenger’, ‘You’ and ‘Your’ may refer to any and every person named as part of any booking. The person making the booking is agreeing to all terms on behalf of themselves and each person within their booking party. Please read these terms carefully, as when you make your booking you are thereby confirming you understand the conditions we have set out, and are agreeing to a contract which will be confirmed once payment has been processed and confirmation issued. This website is for informational use, and should any inaccuracies occur we reserve the right to make the necessary corrections. It is our intent that all our terms and conditions are as clear and accurate as possible.

Bookings can be made via our website www.go-tours.co.uk, or via a third-party sales agent.
For clarification, our tours are categorised as follows:

• Day Tours – Brighton & Seven Sisters Tour, Canterbury & Dover Cliffs Tour, The Cotswolds Tour
• Extended Tours – Stratford, Bath & Stonehenge Tour, Wales Tour From Cardiff, Cornwall & the Cotswolds Tour, York & the Lake District Tour, Best of Wales Tour

Your booking will be confirmed once you have received a booking confirmation, which will be sent via e-mail after your payment has been processed. At this point you have entered into a contract with us. For our Day Tours full payment is required at the time of booking. For our Extended tours, bookings can be made with a deposit (as described below in the section titled ‘Price & Payment’) or paid in full.

If a booking is made directly with us, all of our communications will be made with the person making the booking. If a booking is made via an agent, then all correspondence will be with that agent. All necessary and relevant information must be communicated to us when a booking is made. If you require any changes to be made after we have issued your booking confirmation, please contact us soon as possible. We will do our best to accommodate your needs, however additional charges may be applied.

To make a booking you must be at least 18 years old and have the legal capacity to fulfil all terms and conditions. You are also responsible for providing accurate information regarding any other individual included in your booking. If you make a booking you are responsible for the communication of any relevant information to all individuals within your booking party.

We will always communicate with you via e-mail, and will assume that the e-mail you provide when you make your booking is correct. It is the responsibility of the customer to check the accuracy of their booking information upon receipt of confirmation, including tour dates and customer names. We do not take any responsibility for any separate bookings and payments to third parties (e.g. accommodation providers) and you will be subject to their terms and conditions.

When booking one of our Day Tours you will be required to pay the specified total price of the tour in full. For our Extended Tours you can pay the specified total price in full, or the Deposit amount, if available. Bookings for Extended Tours within 50 days of the departure date will require full payment.

Deposit – When booking an Extended tour with the Deposit, the amount for each person is £200.

Payment of the Deposit will confirm your booking. Once this is processed, the remaining outstanding balance must be paid no later than 50-days prior to the specified tour departure date of your booking. Failure to pay in time will be treated as a cancellation and subject to our standard cancellation terms.

Prices for all tours include minibus transportation as detailed in the tour itinerary and the services of a Driver-Guide. The cost of accommodation is included in our Extended tours only. Entrance to attractions, meals and any other additional costs are not included in the published tour price, unless specified.

Prices stated on our website are up-to-date and accurate, but we reserve the right to make alterations. This may occur as a result of offers or unforeseen changes such as increased operational costs. You will be notified of any such changes before payment is taken and your booking is confirmed. Once your booking is confirmed the payable amount is fixed and will not be altered unless you require changes to be made. Any offers communicated by us or via any of our official channels are subject to availability and the specified details, requirements and restrictions.

If you would like to create a Private Tour please complete the Private Tour Request form on the Private Tours page of this website. Prices will vary depending on your specific requirements including transport, accommodation, entrance to attractions and any other relevant inclusions.

To confirm a Private Tour we may require a deposit payment or payment in full, and you will be issued a confirmation via e-mail once payment has been processed. Any remaining balance will be required by a specified date as communicated before your booking confirmation has been issued. If the size of the group or your requirements change after we have confirmed your booking then we may alter the price to reflect this.

If you have a special request please let us know when you make your booking. We will always do our best to accommodate your request, provided it is reasonable. If you require your special request to be a condition, we will only have accepted this if we write to confirm that your request can be fulfilled. Otherwise, your request can not be guaranteed and will not constitute a condition of your contract.

If your special request involves a third party, such as an accommodation provider, then we will communicate the information on your behalf. Please note that we in no way guarantee that other providers will be able to fulfil your request. Please also be aware that any special requests of this nature may incur extra charges to be issued by the relevant provider.

If you need to make changes to your booking, please let us know as soon as possible. We cannot guarantee that we will be able to accommodate any requested changes, and once you have received a booking confirmation, any changes may incur charges.

For any minor alterations we may levy a small administration fee. If you have booked a tour with a Deposit payment, then you are entitled to one free change of tour date, subject to availability, at any time more than 50-days prior to the departure date. After this point, any other significant changes to your booking will be subject to availability and we may levy an administration fee plus any additionally incurred costs. If we are unable to fulfil the required changes and you wish to cancel, then this will be subject to our standard cancellation charges (as described in the section ‘Cancellation by you’).

If any member of a booking is unable to travel for any reason their booking may (subject to our interpretation) be transferred to another individual. For this we will require a minimum of seven-days notice prior to the departure date. If a refund and re-payment is required we will need a minimum of fourteen-days notice. Any such changes may incur additional surcharges which we will communicate to you.

We always endeavour to fulfil all bookings for our tours as described on our website. However, in the unlikely event we are required to change any part of the tour you have booked, we will inform you as soon as possible. Due to the flexible and unpredictable nature of our tour operations we may need to change any part of your scheduled itinerary. We reserve the right to make such changes without notice if deemed to be in the best interest of the tour and all passengers. Additionally, If there is any part of your confirmation that is incorrect then we may need to make alterations and will do this as soon as we can.

In the highly unlikely event we are required to make significant changes to your booking, we will let you know as soon as possible. In such circumstances you may be offered several alternatives as appropriate, including: options of a similar or superior quality and value, options of a lesser quality and value (in which case you will be refunded the cost difference) or an alternative tour. If none of the options offered are suitable then you may cancel your booking and be reimbursed.

If you need to cancel any part of your booking after we have issued confirmation, please contact us as soon as possible. A booking will only be deemed cancelled upon written receipt of this request. The cancellation date will be the date that we receive this request.

If you cancel your booking then the following charges will be incurred, shown as a percentage (%) of the overall price:

Day Tours

• cancelled more than 24-hours prior to departure: no charge
• cancelled less than 24-hours prior to departure: 100%
• if you do not attend or miss the departure: 100%

Extended Tours

• cancelled more than 28-days prior to departure: 10%
• cancelled less than 28-days prior to departure: 100%
• if you do not attend or miss the departure: 100%

Private Tours

• cancelled 100-days or more prior to departure: 10%
• cancelled between 99-51 days prior to the departure: 50%
• cancelled between 50-29 days prior to the departure: 75%
• cancelled less than 28-days prior to departure: 100%
• if you do not attend or miss the departure: 100%

Deposit

• balance unpaid and booking cancelled 51-days or more prior to the departure: 10%
• remaining balance is paid in time, but booking is cancelled 28-50 days prior to departure: 10%
• remaining balance is not paid at least 50-days prior to departure: 100%
• remaining balance is paid in time, but booking is cancelled less than 28-days prior to departure: 100%
• if you do not attend or miss the departure: 100%

If you choose to cancel your tour, then we will do our best to inform you of the relevant cancellation charges that this may incur at the time the cancellation is made.

In the event that you miss the departure of your booking, it will be treated as cancellation by you, and you will not be entitled to a refund. Once the tour has started you may not cancel your booking in order to receive a refund, and you will incur the full cancellation charges. It is your responsibility to possess all relevant documentation, such as passports and booking confirmations, at the departure location at the specified departure time. Failure to do so will be treated as cancellation by you and will incur the full cancellation charges.

We make every effort to ensure that all of our tours are operated as planned and tours will only be cancelled due to unusual circumstances beyond our reasonable control i.e. Force Majeure. If your tour is cancelled we will endeavour to inform you as soon as possible.

If we cancel your booking then we will do our best to provide an alternative tour that matches your booking as closely as possible, at no additional cost. You will then have a choice between a replacement service or full refund.

In the rare event that an Extended tour does not meet the minimum number of participants (normally 5 passengers) and we have to cancel your tour, then we will contact you at least 4 weeks prior to the departure date. We will offer the best alternative available that matches your booking. If this does not satisfy your wishes then you will be entitled to a full refund.

We reserve the right to refuse travel to any individual who may cause upset, offence or ill-health to any other passenger. In this event then the full cancellation charges will be incurred. We accept no liability to that individual or any other connected to their booking.

If your tour is not delivered as described in your booking confirmation and on our website, then (subject to these Terms & Conditions) you may be entitled to compensation. This will be calculated based upon the circumstances of each case, and we will pay a maximum of the total amount of the booking. Any such amount will only be paid if the tour does not in any way correspond with the product that was purchased and you have received no benefit from our service. This limit does not apply to any claims relating to death, illness, injury or any other such issue that cannot be limited by law. In any such cases you must notify us of a potential claim as soon as possible.

With our tours, a number of the elements of your experience can be provided by third-party suppliers, such as accommodation, who will have their own Terms and Conditions. We do not accept any liability for any acts or omissions of third-party suppliers unless they are employed by us or under our direct control. Each third-party is responsible for communicating their terms and services to us accurately and we do not accept any responsibility should they fail to do so. When you make a booking you agree to waive us of all responsibility of any claims by third-parties against you due to your actions that have resulted in accident or damages or other such issues during the period of your travel with us.

We will not accept any responsibility (and therefore not be liable to pay any compensation) for any claim, cost, damage, or loss that is caused by you, an unconnected third-party or unforeseen/unavoidable circumstances out of the control of either us or our suppliers that could not have been prevented even with reasonable care. We accept no responsibility for events that could not have been predicted by us or our suppliers, or prevented by us even with reasonable care.

In the result of you making a claim, it is your responsibility to show that either us or our connected suppliers have been negligent in the services we have committed to provide. We will not accept liability for any arrangements made separately to us and our services.

During the tour your Driver-Guide is in charge and all passengers are obligated to comply with any reasonable decisions they make. Should any individual fail to co-operate, we reserve the right to cancel your booking, and you will incur the full cancellation charges. During the tour you must comply will all laws and customs of the country in which you are travelling. If we find that you do not comply to this then we reserve the right to cancel your booking without a refund.

Neither you or any member of your booking will be able to continue the tour if your behaviour is disruptive or hazardous and affects other passengers. In this situation your booking will be treated as cancelled and will incur the full cancellation charges. If we cancel your booking due to you being under the influence of alcohol or drugs we may make a claim against you for costs and for any alternative arrangements we are required to make. We accept no responsibility for extra costs incurred due to your inability or choice not to complete the tour.

Our Day Tours do not include accommodation, but accommodation is included in the price of our Extended Tours. Where there are options for you to choose your accommodation type (e.g. B&B’s or Hotels) we will do our best to accommodate your request and in the unlikely event your selection is not available we will let you know as soon as possible. When booking an Extended Tour you enter into a direct contract with accommodation providers, which is subject to their own Terms & Conditions.

Please note that our relationship with any third-party or service provider should not be interpreted as an endorsement.

Unfortunately, we are unable to accept bookings for children under the age of 7. Children between the ages of 7 and 15 must be accompanied by an adult.

We do not accept any liability for any loss, damage or expense caused by our inability to fulfil our contractual obligations which have been caused by events beyond the control of us or our suppliers i.e. Force Majeure. Without limitation this may include; war (actual or threatened), terrorist activity (actual or threatened), civil unrest or riots, industrial action, severe weather conditions, natural disaster, nuclear disaster, traffic and road closures, any unforeseen changes to public or chartered transport, power failures, epidemics, outbreak of illness or any other similar event which could not be prevented by us even with reasonable care. We will not be liable should any of these or other similar events cause changes to our services; be it delays, enforced alternative arrangements or cancellation.

All individuals who participate in our tours should be in good health. If you have any underlying health issues or disabilities that could be affected by using our services then you should inform us before you complete your booking. If you take medication, you must ensure you bring your prescription and have in-date medications sufficient to last for the entire duration of your tour with us. We will do our best to accommodate the needs of all passengers, but we will advise you as to your suitability to use our services. If you do not inform us of such circumstances at the time of booking then we accept no responsibility for any inconvenience or cost thereafter if we are unable to accommodate you. If you require medical attention during your tour then we will do our best to assist you as much as possible, but assume no responsibility for your medical care while you travel with us.

Everyone who travels with us should possess adequate travel insurance cover. Travel insurance should at least span the period of your travel with us, and include the appropriate cover such as medical care, personal loss and damage, and cancellation cover. If you suffer from any medical conditions you must make this clear to your insurer.

All of our tours travel in minibuses which have strict weight regulations for safety reasons. As a result of this and the limited luggage space in the minibuses, passengers are each permitted to bring two pieces of luggage; one suitcase with a maximum weight of 15 kilos, and one carry-on item, such as a backpack. We reserve the right to refuse to carry luggage that does not meet these descriptions. Please note; you are responsible for your luggage, for transporting it to and from the minibus and it is carried at your own risk.

When booking one of our tours you consent to any use by us of photographs or videos collected during your tour. This material may be used for such purposes as advertising or promotional activities. Our website and media platforms may include material uploaded by other users, which has not been verified by us. Any views expressed by others do not reflect our views.

Please ensure that you check all documents we send you carefully, and if anything appears to be incorrect then contact us as soon as possible. If we do not receive notice of any errors within 14-days of your receipt of those documents, then we will not accept any liability, and it will be your responsibility to meet any costs incurred as a result. We will only accept responsibility if the error is made solely by us and there is a valid reason for you not communicating it within the 14-day period.

You are responsible for ensuring that your relevant documents are up to date and correct. We will not be liable for compensation if you or any member of your party is unable to proceed with your arrangements with us due to an issue relating to your personal documents.

We may offer promotional codes for our tours which provide customers with a discount on the tour price. These promotions are valid for direct bookings through our website only, and for specific tours as described. Discount codes may only be used once per person, per booking and may not be used in conjunction with any other offer or discount. We may withdraw offers and discounts at any time and all promotions are subject to availability. The use of a discount code does not affect the Terms and Conditions of any booking.

When booking an Extended Tour you are protected under The Package Travel and Linked Travel Arrangements Regulations 2018. In order to comply with these regulations we have put in place measures to reimburse your payment in the result of the company becoming insolvent.

You must wear your seatbelt at all times whilst travelling in our vehicles. We will not be liable for any injury, death or claim should you fail to comply.

We operate a strict no-smoking policy, including e-cigarettes, and smoking is not permitted in our vehicles under any circumstances.

If you have any feedback about our services or those provided by our connected suppliers then please contact us at team@go-tours.co.uk. If you have a complaint during your tour then please make the Driver-Guide aware as soon as possible and they will do their best to resolve the situation.

If you decide to make a complaint once the tour is over, please note; we may be unable to consider your complaint if it occurs during your tour and you do not make your Driver-Guide aware of the situation. If your complaint is not resolved during your travel with us, then please contact us within 14-days of your return date from the tour. If you contact us after this we may not be able to properly investigate the nature of your complaint sufficiently, and this will therefore affect your rights as detailed in these terms and conditions.

The privacy of our customers is very important and we are committed to respecting and protecting personal information.

When making a booking we will require some of your personal information (such as name & address, payment details and health issues). You therefore consent to us processing information about you and any other individuals within your booking and are responsible for making those individuals aware that you are disclosing this information to us. We may use this information in the necessary processes of your travel with us, and may be required to pass it on to our connected suppliers, such as accommodation providers, in order to fulfil your booking.

We may also use the information you have provided to contact you in the future regarding our travel services, be it a request for feedback or to communicate our products. Under no circumstances will we ever pass any personal information to any third-party that is not directly involved in the service we are providing.

You may request a copy of the information we will hold. If so, contact us at team@go-tours.co.uk. Please note; this may incur administration charges. For further information about how we process and use your personal information, please refer to our Privacy Policy.

If any part of these terms and conditions is found not to be legal or enforceable, no other part of these terms or conditions will be affected and we reserve the right to make alterations in order to communicate the intended message within the permit of the law. No employee of the company has the authority to vary these terms and conditions or any information on this website.

This contract is subject to English law and you agree to adhere to the jurisdiction of the courts of England over any claim or matter that arises in connection with your contract with us.

GO-tours Limited, company number: 10465406

Registered office: 80 Baddow Road, Chelmsford, Essex, CM27PJ.